those burning questions answered
Frequently asked questons
We regularly get asked a bunch of questions about the services that we offer and general concerns.
This FAQ section shall look to answer those question for your reassurance that your vehicle is in safe, responsible and experienced hands. Whilst we have tried to cover the main questions revolving our services, Our more Bespoke offerings need more attention, please use our Enquiry Form and we shall reply in due course.
According to Auto Trader and NADA, choosing professional auto detailing services performed on your vehicle can increase its monetary value significantly. We realize it requires an extensive amount of time and energy to clean every nook and cranny of a vehicle, regularly scheduled maintenance is highly recommended as it further enhances its value. Read trade-in advice found on Auto Trader below:
“If you have a little bit of extra money, a comprehensive professional detailing can enhance your car’s exterior significantly and, at the end of the day, you might just end up making more money from the trade-in as a result.”
“Put yourself in the dealer’s shoes – an engine that looks clean gives the impression the car has received plenty of TLC under the hood during its lifetime.”
“Your car’s interior appearance is just as important as the way it looks on the outside.
Yes, after being in the new car motor industry for over 14 years, first appearances do count as a well presented car will give that feeling of this vehicle has been well looked after, compared to one that comes in dirty, scratches all over it and filthy inside. Even though the car still gets looked over, that first impression stays, and same would go for a private sale, if a car is well-presented and it looks like its been loved you Will get more money for your car
We ask that you remove all personal items from the inside of the vehicle, including the glove box, center console, and trunk if we are completing an interior or complete detail. We are not responsible for any item left in the vehicle, so for insurance reasons, please remove any item that you deem valuable and would like not thrown away.
Also, be sure to note any key trouble spots, both mechanically and cosmetically, to relay to our staff. This will help us gauge areas that you would like us to focus, or areas that we need to be careful servicing.
YES – we however do need access to running water and electricity.
When buying a brand new vehicle, you would like to assume that your car would be handed over by the dealership in new condition – sadly however in our experience this is not always the case. In most instances the person/s preparing your vehicle at the dealership lack sufficent time to carry out vehicle preparations and more often than not a basic valet-styled job using poor techniques, brushes & sponges cause more damage than good! For these reasons, we offer New Car Preperation (prior to customer handover) that ensures your vehicle is professionally prepared, presented & protected in perfect showroom condition
Our services may seem more expensive compared to others in the area however unlike others DETAILD Automotive Detailing are Accredited, Certified, Insured and Experienced detailers and like in most other industries/trades you get what you pay for and we feel that our services based on a standard hourly rate of $40.00 is a small price to pay when seeking car care perfection.
Yes, we regularly complete our New Car Preperation Detail prior to the customer taking delivery of the vehicle or in some instances before they have even seen their new car. Over the years we have built up an extensive list of relationships at local dealerships therefore can liase directly with the dealership, complete the necessary work and return your new vehicle in time for your hand over. Simple as that really!
In many cases new vehicles arrive at the dealership with minor scratches or imperfections picked up along the way during transportation from the factory or in many cases the paint is damaged due to improper wash techniques which to repair require more than just a simple hand polish, that’s why we offer a range of paint correction services to suit everything from brand new vehicle’s to daily drivers, classics or future investments.
A Ceramic Coating is a liquid polymer that is applied by hand to a vehicle’s exterior.
(Picture a bottle of clear nail varnish). After application and allowed to cure the coating then becomes the functioning surface of the vehicle whilst creating a permanent or semi-permanent bond with the vehicle’s factory paint, creating a layer of protection.Ceramic Coatings are different from traditional waxes or sealants in that the protection does not wash away or break down and does not require reapplication every few months.
In most cases, you can drop your car off in the morning and pick it up in the evening. Some jobs will require leaving your car with us for multiple days.
We regulary like to update our social media platforms with images, videos of the stunning vehicles or projects being worked upon however, if a client requests no evidence of their vehicle to be displayed we can be sure to be discreet and offer complete confidentiality for you and your vehicle(s).
We have had training and experience with all the latest products and tools to ensure that the vehicle can be kept at a high standard while doing it safely and in most cases a very good eye for detail.
No, we do not charge for a call out fee, it’s all about convenience for the customer and most importantly great customer service. Being mobile is the way of the future who has time to drop of there car in the morning, arrange a lift to work, arrange another lift back to pick up their car and then make the long trip back home, sounds exhausting to me.
We service all areas throughout Southeast Queensland, and we have even gone as far north as Sunshine Coast and as far south as Coffs Harbour.
We request payment at the end of most of our detailing services. We want to ensure that you are completely satisfied with the final product prior to payment (Ceramic Coatings and Extensive Paint Correction require a $150.00 non-refundable reservation fee that is credited towards the total bill after completion and approval of the service).